Legal & Privacy

1. Introduction

Welcome to Helix Lab. These Terms and Conditions and our Privacy Policy govern your use of our website and services. By accessing our platform, interacting with our autonomous digital workforces, or submitting your data via our contact forms, you agree to these terms.

2. Protection of Personal Information Act (POPIA) Compliance

Helix Lab is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2.1 Information We Collect

When you interact with our website, we may collect the following personal information:

• Identity Data: First name, last name, and company name.
• Contact Data: Email address and mobile telephone number.
• Communication Data: Any information you voluntarily provide in the "message" field of our contact forms.

2.2 Purpose of Collection

We collect and process your personal information strictly for the following purposes:

• To respond to your inquiries and provide technical consultations.
• To deliver information regarding our AI automation services and deployments.
• To add you to our internal CRM (Google Sheets/Database) for lead management.
• To send you our newsletter, provided you have explicitly opted in.

3. AI and Automated Processing

As a company engineering autonomous workforces, we may utilize AI agents to process, categorize, or respond to your inquiries. By engaging with our services, you acknowledge that your data may be processed by these automated systems to improve service delivery and response times. We ensure all proprietary AI models adhere to strict data security protocols.

4. Data Security & Storage

We implement robust, industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Data collected via our web forms is securely transmitted and stored utilizing encrypted cloud services.

5. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time, where consent is the lawful basis for processing.

6. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact our Information Officer at:

Email: info@helixlab.co.za